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FAQ's:
The stuff we get asked on
the reg’.

PRODUCT USAGE + INGREDIENTS

There are many less-than-ideal side effects of high-altitude travel, but let’s start with three biggies: The low levels of humidity result in the depletion of your hydration levels – turning skin dry, flakey and red. High elevation can decrease the blood flow to the skin, dulling your complexion. If you’re flying, there’s also a good chance you’ll experience some puffiness – especially around your eye area – due to extra water retention from the lack of moving around.

Definitely! All of our Flight Mode products are perfectly transferable for everyday life, too.

Yes, all Flight Mode products are appropriate for all skin types. Packed with gentle yet effective ingredients, the entire collection is dermatologist tested, hypoallergenic, non-irritating, paraben free, and alcohol-free.

100%! We would never hurt an animal in the name of beauty.

SHIPPING + RETURNS

We are an Australian based company however all our orders are shipped from the USA, to all corners of the world. Check out delivery times to your corner of the world below.

AMERICA:
Shipping Duration: We use USPS First Class Mail: 1-2 business days from purchase date.

CANADA:
Shipping Duration: 4 – 14+ business days*.

EUROPE:
Shipping Duration: 4 – 14+ business days*

AUSTRALIA & NEW ZEALAND
Shipping Duration: 4 – 14+ business days*

ASIA
Shipping Duration: 4 – 14+ business days*

REST OF WORLD
Orders are shipped after 2 business days from purchase date.

*In light of the ongoing COVID-19 pandemic, we are still experiencing some shipping delays or interruptions that may affect your shipping time.

We think Flight Mode is the best thing since sliced bread, but if you’re not feeling it that’s totally fine too. We offer a full money back guarantee within 30 days. To arrange all returns and exchanges, please email us at hi@flightmode.com and we will make sure to respond within 48 hours.
Didn’t find what you were looking for? Head to our Contact Us page to reach us directly.

We can help you with that. Email us at hi@flightmode.com and we can give you an update on the location of your order within 48 hours.

Didn’t find what you were looking for? Contact us at hi@flightmode.com

At this time, we do not cover international shipping duties and taxes due to the variability of the charges. You will be charged for duties and taxes at time of delivery.

CUSTOMER CARE

Email hi@flightmode.com with your order number in the subject line. 

The Blaq Group HQ is based in Sydney, Australia, we endeavour to respond within 48 hours to all our worldwide enquiries however a time difference can sometimes impact response time.

Monday-Friday: 9:00am-5:00pm AEST

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